This website is operated by Fruit of Chili. Throughout the site, the terms “we”, “us” and “our” refer to Fruit of Chili. Fruit of Chili offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

The following represent the terms and conditions (herein after “ T&C´s”) governing the contractual relations between visitors and users or the website and Fruit of Chili. These T & C´s may be modified and updated at any time.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

The content of the www.fruitofchili.com site may be altered, modified, updated in any way, including alteration regarding its structure, accessibility, and his can be done without prior information to its users or third parties.  These stipulations are complemented by the following Romanian legislation: OUG nr. 130/2000, Law no.296/2004, Law no.667/2001.

The entire content of this website and the website itself its protected by copyrights, trademarks and all applicable intellectual rights and legislations. No content or materials presented here can be use without prior and express written consent from www.fruitofchili.com.  All rights are reserved, worldwide.

Personal data and Privacy

All your personal data is being collected, stored and used in accordance with the applicable legislation. We used your personal data for invoicing purposes, as well as for improving and personalizing your shopping experience on our website. Personal data may be used also for marketing purposes, like newsletter, from which you have the option to unsubscribe at any time.

In accordance with the Romanian law 677/2001 you have the right to access your data, modify your data, or request your data to be deleted. For any additional information do no hesitate to contact us at hello@fruitofchili.com.

For placing orders on our website, you may choose  a guest check out, or register, which will allow you to enjoy some of the personalized shopping features on our site.

All data provided as part of the registration process is stored and protected by the applicable legislation.

Keep your account password safe at all time and contact us if you suspect any unauthorized use of your account. Fruit of Chili will not be liable for the losses caused by the unauthorized used of your account, but you may be liable for Fruit of Chili´s losses due to such unauthorized use of your registered account.

Orders

All orders are subject to availability and acceptance. Items added to your shopping bag are not reserved and may be available for purchase to other customers.

Pricing

Pricing will be shown inclusive of VAT for EU purchases and exclusive of VAT for items purchased and to be shipped outside of EU.

The prices are exclusive of shipping costs and any custom duties you may incur, as per the applicable legislation at your country of residence.

Order acceptance

Upon placing an order, you will receive an email with the details of your order. This email is not an acceptance of your order, but once your order is packed and ready for shipment your order has been accepted and you will receive an order confirmation.

We reserve the right to refuse your order if we are unable to obtain authorization for payment, or if shipping restrictions apply to your country of residence.

We may refuse to process orders or refuse service to anyone at any time at our own sole discretion.

Secure payment

We accept all major credit cards and other method payments that may be indicated on our website.

We use a payment processing service provider and we use Secure Socket Layer (SSL) technology.

Pay online with Visa or Mastercard, all in complete safety by Stripe payment processor. Card processing is done exclusively on Stripe servers. The security of your information is guaranteed by the fact that Stripe does not store the confidential data of your card, but sends them encrypted on a secure connection to the processing bank. That’s how your information is safe. When you choose Credit Card Payment, your transaction will appear on your bank statements with “fruitofchili.com”.

shipping

all purchases in Romania will be processed and shipped via Fan Courier. deliveries are sent during Romania business hours between Monday and Friday. purchases made on weekends and public holidays will be processed on the next business day.

all international purchases will be processed and shipped via DHL Express.

please note that transit times may vary due to customs delays. if you’re having trouble with your order, please don’t hesitate to contact us.

FRUIT OF CHILI is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.

a tracking number will be available at the time the package is shipped. FRUIT OF CHILI cannot be held responsible for lost packages.

returns

we want you to love your FRUIT OF CHILI swims. which is why we offer full refund on all full priced items.

if you are not completely satisfied with your order, you can return or exchange the products within 14 days of receipt. if the products comply with our return policy, the customer is eligible for a refund or an exchange. the products can be exchanged within the available stock or their value will be returned by bank transfer. for administrative reasons, you must send the returned products without opting for the refund service. otherwise, the package will be rejected and sent back to the customer.

your item must meet the below requirements in order to be approved for refunds or exchanges:

• items must be returned within 14 days of receiving your order. any faults that occur after 14 days will not be accepted.
• the item must be returned in its original condition, unworn, undamaged and in its original packaging. please do not remove the hygiene liner to try on swim for sanitary reasons.
• all returns must be sent back in their original package and with the original labels intact.
• the customer is responsible for the return shipping costs.
• returns that do not meet our policy will be sent back to the customer. thank you for your understanding.
• the items purchased on sale including promotional sales clearance or with promotional codes cannot be returned. It can only be exchanged with a different size or model, depending on the stock availability.
• items marked as final sale/clearance sales will not be accepted for return

exchanges

if you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. this will ensure that your exchange item is in stock. once we receive your return, we will process a refund for the cost of the returned item.

HOW DO I RETURN MY ITEM?

1. email hello@fruitofchili.com with your order number and name of items you wish to return, along with your International Bank Account Number (IBAN).
2. check your items to ensure they are in perfect condition as FRUIT OF CHILI will not accept any items returned damaged in any way.
3. ship your parcel back to the following address: Strada Ion Neculce 25, ap 6, sector 1, Bucuresti, 011255, attn: Fruit of Chili, using any courier service for local returns.
4. once we receive your return, this will be checked by our team and you will receive an e-mail confirming the receipt and the products. a refund will be issued subject to the returned products meeting our Return & exchange requirements. the products can be exchanged within the available stock or their value will be returned by bank transfer. due to administrative reasons, you must send the returned products without opting for the refund service. otherwise, the package will be rejected and sent back to the customer.
5. we will refund you as quickly as possible, but please note that refunds can take up to a few days depending on your card provider.

all shipping costs generated by the product return / exchange procedure, including reshipment, will be borne exclusively by the customer. courier fees will not be refunded. please abide by the return terms you agreed to when you completed your order.

FRUIT OF CHILI will not accept packages that:

– were sent without an email notification for the return.

– mention the amount of the refund on the shipping label.

– the products are not in their original condition (original product packaging, complete accessories, purchase documents).